PinkBearBlair wants every customer to have a clear and positive purchasing experience. This policy explains how refunds, digital downloads, duplicate purchases, and product-access issues are handled.

1. Digital Products

PinkBearBlair currently offers digital products, including downloadable educational materials, workbooks, activity packets, and other digital resources.

Because digital products are delivered electronically and cannot be physically returned, digital product purchases are generally final and non-refundable once the product has been delivered or made available for download, except where otherwise required by applicable law.

Please review the product description carefully before completing your purchase.

2. Problems With Your Download

If you purchased a PinkBearBlair digital product and experience a technical problem accessing or downloading your file, please contact us.

We will make reasonable efforts to help resolve issues such as:

• A download link that does not work

• A corrupted or unreadable file

• Receiving the incorrect digital file

• A completed purchase that was not properly delivered

• Other technical problems preventing access to the purchased product

Contact us at support@pinkbearblair.com and include your name, order information, and a brief description of the issue.

Please do not send payment card information by email.

3. Duplicate Purchases or Charges

If you believe you accidentally purchased the same digital product more than once or were incorrectly charged more than once for the same transaction, contact us at support@pinkbearblair.com.

We will review the transaction and provide appropriate assistance.

4. Change-of-Mind Purchases

Because digital products may be accessible immediately after purchase, we generally do not provide refunds for change-of-mind purchases, accidental purchases, or situations where a customer later decides they no longer want the product after it has been delivered or made available.

Nothing in this policy limits any refund or consumer rights that apply under applicable law.

5. Product Descriptions

We make reasonable efforts to describe our digital products accurately, including what customers should expect to receive.

Customers are encouraged to review product descriptions, recommended age or educational level where provided, format information, and other product details before purchasing.

If you have a question about a product before purchasing, please contact support@pinkbearblair.com.

6. Physical Products

If PinkBearBlair begins selling physical products, separate shipping, return, exchange, and refund terms may apply.

Those policies will be provided or updated before physical-product purchases are offered.

7. Memberships & Subscriptions

PinkBearBlair may offer memberships or subscription-based products in the future.

Memberships and subscriptions may have separate terms covering billing, renewals, cancellations, access, and refunds. Those terms will be presented when those services become available.

8. Contact Us

For order assistance, digital download problems, or questions about this policy, contact:

PinkBearBlair
support@pinkbearblair.com